FAQ, ordering and shipping information ... Ordering information and supply restriction

The Heavenly Hoellein-shop with devilish good prices for heavenly excellent flights!

Our onlineshop provides up-to-date information about our products for our existing and future customers. You have the possibility to take your time to choose and to buy day and night with a minimum of effort. Normally your order is processed at the same day, so that you receive your package (if the products are available) only a few days after receipt of your order (cash in advance: receipt of payment).



Registration 

To be able to go shopping in our onlineshop, you have to login first or you order as a guest (without registration).

If you are already a HOELLEIN-customer, please use your customer number as your login-name and your postal code as your temporary password. The login name or other changes of your personal data you can change in the menu under "personal data" anytime after the login.
If you are a new customer, please fill out the form with your data. After that you will automatically receive an email with your access data. Please note that your browser must support Java Script to ensure a suitable access to the shop! 


Shipping restrictions
 
There are shipping restrictions for liquids und LiXX batteries. Those articles are exclusively sent to addresses in mainland Europe.

Shipping costs 
 
The schedule of our shipping costs your find  here -> Shipping costs   
International shipping costs

The HEAVENLY HOELLEIN ships worldwide! Customers from abroad receive an order confirmation with detailed shipping costs before delivery. An overview of our international shipping costs you find here ->   Shipping costs

Information of incurrent customs duties and sales tax
Shipments to non-EU countries might lead to additional customs duties and fees. Further information you can find HERE ! For
 import sales tax HERE ! Especially for Switzerland HERE !

Frais de transport internationaux
 
LE HOELLEIN CÉLESTE envoie dans le monde entier! Les clients de l'étranger reçoivent une confirmation de la commande avec des frais de port détaillés avant la livraison des marchandises. Vous trouvez nos tarifs d'expédition internationaux ICI   .

Indications des frais supplémentaires éventuels comme droits de douane ou taxes
Pour les livraisons dans les pays hors de l'Union européenne il se peut que les droits de douane ou les frais supplémentaires soient dus. Les informations complémentaires vous pourriez trouver
ICI ! Pour TVA à l'importation ICI ! Particulièrement pour la Suisse ICI !


Problems
You will be guided step by step through the order process. If there are any questions or uncertainities, please don't hesitate to contact us by one of the possibilities listed in the menu section 
Contact. The EASIEST and the MOST EFFICIENT way to solve any problems is BY PHONE. Should you have any SUGGESTIONS TO IMPROVE OUR SHOP, please contact Stefan Höllein by mail at info@hoellein.com . Please do not expect any answer. We will incorporate realizable suggestions in our shop.